Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at granduniverse@jarbomarketing.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
My order failed to deliver. What happens now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by the recipient. If this happens, we will contact you about how you would like to proceed. If you would like the item to be reshipped, we will get an updated shipping address from you and get the product sent to the new address. New shipping charges will be applied for orders that have been unclaimed at customs, returned by the recipient, or had an incorrect address originally provided. You are responsible for these shipping costs if you would like the item to be reshipped to you.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at granduniverse@jarbomarketing.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at granduniverse@jarbomarketing.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
Due to our products being made specifically for your order, we are unable to exchange items. However, in some circumstances you may be able to return your item to receive a refund.
If you would like to return your item or there is something wrong with your item, we encourage you to reach out to us at granduniverse@jarbomarketing.com and we can help!
If you have more questions about returns, please refer to our Return Policy or contact us.
Do you offer refunds?
Refunds are typically only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at granduniverse@jarbomarketing.com with photos of wrong/damaged items and we’ll sort that out for you.